How will i recieve my order?
All orders are shipped through USPS. a tracking number will be provided once your order ships. Although it rarely happens, Tutu Cute is not responsible for lost, stolen or damage packages. we suggest you purchase the priority shipping option as it comes with insurance. Contact us as soon as your package arrives if there is any issues so we can work together on resolving them.
How soon will i receive my order?
Shipments of orders vary by item. Please read full description of each item before purchasing. you will choose the method of shipping during checkout that will determine how soon you will receive your item after it ships.
What is your return policy?
We do not accept returns. please make sure you choose the correct sizes for your order. a few items in our shop are exchangeable, rompers for example. Please read descriptions of each item to determine which are exchangeable. if size or item is not available for exchange. store credit will be given. NO EXCHANGES ON TUTU SETS, TUTU DRESSES, CONVERSE, GLITTER OR PAINTED LETTERS..
Do you accept custom orders?
Yes we do and are happy to accept custom orders. Contact us for your custom request.
Is ordering from your website secure?
Yes! very secure. we will not have access to any information you used for paying besides the shipping address that you provide us.
Can i cancel my order?
We will cancel your order if requested within 24 hours as long as your order hasn't shipped.